Desperately Not Buying an iPhone
I don’t know about you folks, but I have an iPhone. I’m guessing a good number of you do too – Apple didn’t recently beat out Microsoft in market cap for its computers (crazy as that is, and not that the computers aren’t great), ok?? Looove the iPhone.
However, if you don’t have an iPhone, this is not some kind of insider, iPhone-crazy post designed to make you feel bad. Because the iPhone has an weak spot, as I have discovered, and its name is Liquid.
I first had an iPhone 3g. It served me wonderfully, and I loved it dearly, until about 2 months ago when I went to get Mongolian barbecue for lunch. Looove the Mongolian barbecue. I eat it regularly, as its one of the few good lunch options near my work. However, on this particular day, I must have been making a call, must have picked up my Mongolian barbecue, and tossed the phone into the smiley-faced lunch bag when I was done… Well, when I removed the phone back at my desk, my own face was not so smiley. iPhone did not seem to be working properly. Sure, Mongolian BBQ juice had goozled onto it a bit, but hey, like, what’s the big deal?
Turns out it is a BIG deal. When Mr. Genius at the iPhone bar the next day opened up the phone, he drew for me with his finger the outline of the Mongolian BBQ juice inside the phone… Big goozle. iPhone no work-y. Darn.
Luckily however, I was due for an upgrade. It still cost me $200, but I walked away with a brand new iPhone 3gs. Happy-ish camper.
Until the other weekend. It has been incredibly hot on the East Coast for the past several weeks, and Saturday afternoon there was a glorious downpour. I happened to be caught out in it on my bike and was thinking, oh how wonderful, oh how glorious, the big, deep, raging summer rain. I peddled fast through the drops till I got home. And when I got home… big deep summer drops had permeated my purse, and apparently, permeated my new iPhone. This time my reaction was a lot more than “darn.” Two iPhones in two months is a bit much.
Let me just stop here and say that if this ever happens to you, drop that baby in a bag of rice as fast as you can say “Uncle Ben.” Apparently the rice helps dry it out. I didn’t know that, so I just propped it up, hoping the rain would drip out of it. No such luck. Over the next day it progressed from dying to dead.
I took it to the Genius Bar again. I got a very nice genius, at the VERY crowded Fifth Avenue store (I think the Apple store must be one of New York’s biggest tourist destinations.) I told him what had happened, and he said, “You know that liquid voids the warranty?” I had suspected as much. He peered into its orifices with a bright light. He tried to restart it with mega-voltages. It remained in the next world. He peered into its orifices with the bright light again, and then looked at me furtively. Apparently the iPhone has built in liquid detectors – two of them. On my phone, one was tripped and the other one wasn’t. Company policy he told me, is that if one is tripped, they ask the customer, “has this phone gotten wet?” If the customer says yes, warranty is voided. If the customer says no, it is covered by warranty. He kindly suggested I take that info with me, and make another appointment, at another Genius Bar. I skedaddled away, carefully holding my phone upright, lest the water drip around inside and trip the second sensor.
Next morning, I had an appointment at the Soho Genius Bar, bright and early. I got a kindly looking genius, and was somewhat encouraged that perhaps he’d “work with me”. He took the phone into the back for what seemed a very long time. Finally when he reappeared, he said, “This phone has been wet.” No ifs, ands or buts. No one-sensor-has-been-wet-but-the-other-hasn’t. I tried to prompt him. “Are you sure?” I asked. “Is that really the case, that if one sensor is wet, the warranty is voided?” He wasn’t budging. I could try AT&T he told me. I could make another appointment with another Genius, he told me. But he wasn’t budging. I left disheartened, cradling my dead phone.
One way or another, I needed a working phone. After trying AT&T, who fobbed me off on the Cellphone Exchange re-sellers down the street, where sketchy guys were selling “extra” Blackberries and iPhones, and they wanted $345 for a used iPhone anyway, I realized that Apple’s $200 replacement fee was the best deal I was going to get.
I made another appointment at the Genius Bar, back at Fifth Ave again. When I got there after work, it was crowded again. “We’re running 20 minutes late,” the greeter told me. I sat down dejected and nervous, carrying my dead phone, feeling tired of this whole pursuit of a free replacement. Half an hour went by, and I tried to distract myself, unsure of my communications strategy should be. To maintain the pretense that it hadn’t gotten wet, it had just dies, I reasoned I should act clueless as to what the problem could be, indignant that this new phone had broken, and confident that they they would replace it. However, I finally got called by a very no-nonsense-looking female Genius. “Oh great,” I thought, “She’s never going to give me a break.” All of my will for this issue gone, I communicated the my phone had stopped working in as nervous and guilty a tone as could be.
But she was busy. She didn’t even ask me what happened. She peered quickly in the phone’s orifices. Then she did something amazing: she walked to a drawer, pulled out a replacement phone box, opened it, scanned it, replaced my SIM card, printed out some paperwork, and handed me a new phone. “Your phone got wet,” she said. “I’m giving you a replacement one for free today. Be very careful with it – these phones are very sensitive to water.”
I don’t know why she did it – maybe just to get me out of there? – but I was grateful. And I am now going to travel with a ziplock baggie for my iPhone.
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